If you’re using an Apple device, complete the following steps to clear your app’s cache: Refer to the Privacy Policy and Cookie Policy for more information. Note : To access your New York Times Account on, your browser must accept cookies. To resolve the issue, clear your mobile app’s cache.

This information may be outdated or conflict with your login attempts. When you use one of The New York Times’s mobile apps, the app will save information from the app in its cache. Please visit Log in to your New York Times Account for more information about how to log in. Some issues with the mobile apps may be resolved by logging out of your New York Times account and logging back in. To restart the app, force quit the app and then re-open the app on your device. If the mobile app is not displaying or loading properly, restarting the app on your device can help resolve the issue. If your device meets the requirements, proceed through the troubleshooting steps. To install the most up to date version of the mobiles apps, visit the App Store or Google Play Store. The New York Times mobile apps require iOS 15 or higher and Android 6.0 or higher.

We recommend that you update your mobile app to the newest app version and ensure that your device’s operating system is up to date. The New York Times regularly releases new versions of the mobile apps that provide enhanced functionality and issue fixes. īefore proceeding with troubleshooting issues related to accessing and loading The New York Times mobile apps, ensure that your device meets system requirements. If you are experiencing an issue related to logging in and accessing your New York Times account, please visit Troubleshoot login issues on the mobile apps. We recommend completing each step in this login troubleshooting guide: This guide is intended to help readers troubleshoot issues with the mobile apps, including content not loading properly and general issues with usability. This article provides troubleshooting recommendations for issues related to accessing and loading The New York Times mobile apps.

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